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This reliance places many high-value players at risk of “silent churn”, where VIP players become inactive without warning, posing a significant challenge for operators.
The report, titled The State of VIP Operations, was compiled by The Playa in collaboration with Gaming Operations Academy and WarriorLab.
Conducted in 2026, it surveyed 70 professionals actively engaged in VIP management, including VIP account managers, heads of VIP and consultants, with 64% employed directly by gambling operators.
What is Golden Grimoire?
The first audience eruption during our visit came from a pair of Paris Hilton night-vision goggles. When he looked through them, everything turned grainy green as he struck the stiff, awkward posture recognizable from her leaked sex tape. No explanation. No setup. Just the goggles and the pose. The joke was perfectly timed to the cultural moment—the exact kind of gag Letterman would have killed for.
He also showcased a “Tom Cruise Scientology Starter Kit,” featuring a tiny spring-loaded couch so he could reenact the famous Oprah moment.
Throughout the performance, he skewered himself. With the confidence of a headliner who understood his public perception and chose to weaponize it, he held up a Wendy’s sign with a hole cut through the center, poked his face through, and announced: “This is what I look like when I’m trying to get recognized.”
What is Golden Grimoire?
The company cited a 100% uplift in Mexico’s average audience versus the 2022 World Cup, which had led to “excellent new customer acquisition” during the tournament.
The supplier’s total B2B revenue increased 14% YoY to €394.8 million, while adjusted EBITDA
increased 75% to €128.1 million.
The only market to report a loss for B2B during the period was the UK, down 8% to €59 million. Playtech said the market was impacted by “certain customer-specific changes and increased Remote Gaming Duty”.